Contact Us

01 · OUR SUPPORT CHANNELS

How to Reach KingExch Support

WhatsApp through the official site

Open the official KingExch site and tap the Support button. It opens a WhatsApp chat with our team. This is the main support channel and the quickest way to get an answer.

The same support team looks after King Exchange, Kingexch9 and KingExch365, since they're all the same platform. Whichever name you play under, the Support button on the official site reaches the same people.

Official channels only

KingExch also shares updates through its official channels. Always reach these through the official site rather than through links forwarded by other people. That way you know you're talking to us.

When we're available

Always. Support runs 24/7, every day of the year, including match days, weekends and holidays.

02 · HOW WE CAN HELP

What We Can Help With

Account and login

Forgotten username. A password reset that won't go through. An OTP that didn't arrive. A session that keeps logging out. We can check your account and walk you through getting back in.

Deposits

If you've paid and the money hasn't shown in your balance, message us with the details and we'll trace it. We can also explain how the Deposit form works and which payment methods you can use, including UPI, bank transfer and wallets.

Withdrawals

Want to know where a withdrawal stands? Wondering why part of your balance can't be withdrawn? We can check the request, explain exposure, and tell you if anything, like a bank name mismatch, is holding it up.

Betting questions

Not sure how a fancy line settles? Confused about back and lay? Want to know what happens to a bet when rain stops play? Ask us. We'd rather explain before you bet than after.

Casino

Questions about a live table, a game that froze mid-round, or how Aviator or Mines works can all come to us.

Responsible gaming

If you want to take a break or pause your account, tell us. We'll help, no questions asked and no sales pitch to stay. See our Responsible Gaming guide for more information.

03 · WHAT TO INCLUDE

Help Us Help You Faster

What to include

A clear first message saves a lot of back and forth. Include:

• your KingExch username,
• what the problem is, in a sentence or two,
• for deposits and withdrawals, the amount and the time,
• a screenshot of the payment or the error message, if you have one.

What never to send

Never send your password. Never send an OTP. KingExch support will never ask for either, for any reason. If someone does ask, they are not us.

One issue per message helps

If you have two separate problems, say a login issue and a withdrawal question, mention both clearly. It helps the team sort each one without mixing them up.

04 · WHAT HAPPENS NEXT

What Happens After You Message Us

The first reply

Someone from the team picks up your message and replies in the same WhatsApp chat. For simple questions, like how a market settles, that first reply is often the answer. For account or payment checks, they may ask for one or two more details first.

While you wait

Busy match nights bring more messages, so a reply can take a little longer then. Please don't send the same message many times or open a new chat. It puts you further back, not further forward. One clear message, then wait for the reply.

Follow-ups

If your issue needs checking, like a deposit being traced, the team will come back in the same chat once they have an answer. Keep that chat, so the history of your issue stays in one place and nobody has to start from scratch.

05 · QUICK TROUBLESHOOTING

Before You Message Us

Quick fixes worth trying

Some problems have a fast fix you can try yourself first.

• Site won't load: try another official KingExch address, or switch between Wi-Fi and mobile data.
• Can't log in: check Caps Lock and look for a stray space after your username.
• Forgot password: use the Forgot Password link under the login box.
• Balance looks low: check exposure, since money in open bets is locked until they settle.
• Bet settled unexpectedly: read the rules note for that market.

Still stuck?

Message us. That's what we're here for. Even if the problem feels small or a bit embarrassing, like forgetting which name you registered under, ask anyway. The team hears these questions every day, and a quick answer beats an hour of guessing.

06 · PROTECT YOUR ACCOUNT

Staying Safe When Contacting Support

Fake support is common

Scammers sometimes set up fake WhatsApp numbers, social media pages or Telegram groups using the KingExch name. They may offer "bonus codes", "account verification" or "guaranteed tips", and then ask for your password, OTP or a deposit to their own account.

How to spot it

Real KingExch support:

• is reached through the Support button on the official site,
• never asks for your password or OTP,
• never asks you to pay money into a personal account outside the Deposit form,
• never promises guaranteed wins.

If a message breaks any of these, stop replying and report it to us through the official site.

If you shared details by mistake

Change your password straight away using Forgot Password, then message us through the official Support button so we can check your account for any unusual activity.

07 · HELP US IMPROVE

Feedback and Complaints

Tell us what's not working

If something about KingExch frustrates you, a slow page, a confusing market, a support reply that didn't help, we want to hear it. Message support and say it's feedback. It goes to the people who can fix it.

Raising a complaint

If you're unhappy with how an issue was handled, say so in your message and ask for it to be reviewed. Include your username and the details of the original issue. We'll look at it again and come back to you.

08 · A FINAL REMINDER

Before Playing

A reminder

KingExch is for adults aged 18 and over only. Betting laws vary across Indian states, so please check the rules where you live. And if betting ever stops being fun, reach out. Pausing your account is one message away.