01 · WHAT WE COLLECT
What Information We Collect
Details you give us
When you sign up, you give us information such as your name, username, password and contact details. When you deposit or withdraw, we receive the details needed to process the payment, such as the amount and the bank account the money goes to. When you message support, we keep the conversation so we can help you.
Details from your use of the platform
As you use KingExch, we record activity on your account: logins, bets placed, games played, deposits, withdrawals, exposure and settlement results. This is the information that makes up your balance and bet history.
Technical details
Like most websites, the platform collects some technical information automatically, such as your device type, browser, IP address and the times you log in. This helps us keep the site running properly and spot unusual activity.
Security checks
Our login uses Google reCAPTCHA, a service to tell real people apart from bots. When it runs, Google may collect information under its own privacy policy and terms.
| Type of information | Examples | When we get it |
|---|---|---|
| Account details | Name, username, contact details | At sign-up |
| Payment details | Amount, bank account for withdrawals | When you deposit or withdraw |
| Activity | Bets, games, logins, history | As you use the platform |
| Technical | Device, browser, IP address | Automatically |
| Support | Your messages to us | When you contact support |
02 · WHY WE USE IT
How We Use Your Information
Running your account
We use your details to create and maintain your account, let you log in, keep your balance and bet history accurate, and settle your bets and games.
Processing payments
Payment details are used to credit deposits and send withdrawals to your bank account. We may use your account details to confirm that a withdrawal is going to the right person.
Keeping the platform safe
We use activity and technical information to protect accounts, detect fraud, stop duplicate accounts and enforce our Terms and Conditions. Unusual logins or patterns may be checked by our team.
Helping you
When you contact support, we use your username and account information to look into your issue and reply.
Responsible gaming
If you ask to pause or close your account, we use your details to put that in place and keep it in place.
Meeting legal duties
We may use or keep information where the law requires it.
03 · WHEN INFORMATION IS SHARED
Who We Share Information With
We don't sell your data
KingExch does not sell your personal information to anyone.
When sharing happens
We share information only where needed to run the platform, for example:
- with payment partners, to process deposits and withdrawals,
- with game and technology providers, so casino games and the exchange work,
- with security services, such as reCAPTCHA,
- with authorities, where the law requires it or to prevent fraud.
Anyone we share information with should use it only for that purpose.
04 · KEEPING INFORMATION SAFE
How We Protect Your Information
Our safeguards
We use reasonable technical and organisational measures to protect your information, including secure connections and restricted access to account data. Login checks like reCAPTCHA and the OTP option add further protection against unauthorised access.
Your part
No system is perfect, and much of account security depends on you. Keep your password private, use one you don't use elsewhere, never share an OTP, and log out on shared devices. KingExch support will never ask for your password or OTP.
If something goes wrong
If you think someone has accessed your account, change your password using Forgot Password and message support straight away.
05 · DATA RETENTION
How Long We Keep Information
While your account is open
We keep your account details and history for as long as your account is active, so your balance and bet history stay accurate.
After closure
When an account is closed, we may keep some records for a period afterwards, for example to resolve disputes, prevent fraud, enforce our terms or meet legal requirements. After that, records are deleted or anonymised. We don't keep information longer than we need it for these reasons.
06 · BROWSER SETTINGS
Cookies and Similar Tools
What they do
The platform uses cookies and similar tools to keep you logged in, remember settings such as your saved stakes, and help the site run smoothly.
Your choice
You can clear or block cookies in your browser settings. If you do, some parts of KingExch, including staying logged in, may not work properly.
07 · YOUR ACCOUNT CHOICES
Your Choices and Rights
What you can ask for
You can contact support to:
- ask what personal information we hold about you,
- correct details that are wrong,
- close your account,
- pause your account for responsible gaming reasons.
Some information may need to be kept even after a request, where it's needed for legal reasons or to settle open matters.
| You want to | What to do |
|---|---|
| See your information | Ask support |
| Fix a wrong detail | Ask support with the correct detail |
| Close your account | Ask support |
| Take a break | Ask support to pause your account |
08 · ACCOUNT COMMUNICATIONS
Messages We Send You
Account and security messages
We may contact you about your account, for example to send an OTP you asked for, confirm a change, or tell you about a problem with a deposit or withdrawal. These messages are part of running your account, and you can't opt out of them while the account is open.
Updates and offers
We may also share updates about the platform through official channels. If you'd rather not receive these, tell support and we'll stop.
10 · AGE REQUIREMENT
Children's Privacy
Adults only
KingExch is for people aged 18 and over. We don't knowingly collect information from anyone under 18. If we learn that an account belongs to someone underage, we will close it.
11 · PROTECT YOUR DETAILS
Fake Sites and Messages
Protecting yourself from imitators
Fake sites and fake support accounts sometimes copy the KingExch name to collect personal details. We are only responsible for information you give through the official site and official support. Never share your password or OTP, and if a site or message looks suspicious, check with support first.
12 · GET IN TOUCH
Contact
Privacy questions
If you have a question about this policy or how your information is handled, message KingExch support through the Support button on the official site or use our contact page. The team is available 24/7.
Contact KingExch support